top of page

Custom Request Form

Contact me today to start your custom gift or personal piece! I will review your request and contact you promptly! Usually within the same day if I'm in studio. 

TERMS & CONDITIONS

CUSTOMER CARE

Valk 9 Designs LLC Terms of Service.

By paying the invoice or request you are agreeing to the full terms of service.

General

All purchases are final, unless otherwise agreed upon between the client and Andrew Nagel (Valk9). Items, once paid in full, will be shipped within 1-3 business days of final payment.

Payment plans

Payment plans are accepted through Affirm and Sezzle.

Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR or 4 interest free payments of $200 every 2 weeks.

Repairs

Repairs, replacement, or alterations will be discussed between the purchasing client and Valk 9. Repairs will have a general cost of $100, and potentially more depending on replacements of stone, materials, shipping, etc. Once repairs are finished, and paid in full, they will be shipped within 1-3 business days of final payment. 

Customs

For custom pieces, the client and Valk9 will discuss what stones/materials/etc will be used in the piece. Valk 9 will then propose a price. A non-refundable deposit of 50% of price will be made before construction of the piece begins. Once finished, videos or pictures of the piece will be sent to the client for verification. Once pictures are sent, the client has 2 weeks to finish paying the remainder of the balance, unless otherwise discussed and agreed upon between the client and Valk 9. If the balance is left unpaid for 2 weeks, then the piece may be listed and sold.
 

Edited: (11/11/2018) - Andrew James Nagel.

SHIPPING POLICY

NEW ORDERS PLACED WILL BE VERIFIED WITH THE CLIENT BY VALK9 PERSONALLY. Any new clients placing orders (your first order with me) will be verified by email/phone. I've had an issue with fraudulent orders, so I will verify new clients. 

Shipping rates will be applied at checkout.

First class rates range from $3.50-$5.00

Priority starts at $8.40

Orders will ship within 1-3 business days.

Domestic orders arrive within 2-5 business days for priority.

First-class arrives within 7-10 business days.

International shipping will be gauged per order, depending on shipping destination. May take up to 2 weeks or longer to arrive depending on customs processes on the receiving end. 

​​RETURN & EXCHANGE POLICY​

All sales are final.

I do offer repair and exchanges depending on the situation. that will be up to Valk 9's discreation. 

 

Repairs will vary in cost, from $0-any amount depending on the amount of work and or replacment of stones needed.

 

​WHOLESALE INQUIRIES

I do offer whole sale cases for vendors.

Contact myself, Andrew Nagel via Email, text or call.

valk9designs@gmail.com

406-360-8076

PAYMENT METHODS​

​- Credit / Debit Cards
- PAYPAL

- Offline Payments

-Cryptocurrency (message me)

-Cash app/Venmo (message me)

terms-of-service-template1.png
terms-of-service-template.png
bottom of page